Sony Smart Tv Customer Support

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Solving your smart tv problems

If you’re having trouble with your Sony Smart TV, there are a few things you can do to try and find a resolution. First, check the manufacturer’s website for support options, or try calling customer service. If these aren’t helpful, feel free to post in the comments section of this article with any questions or issues you’re having. We’ll do our best to help.

Troubleshoot the remote did not work

If you are having trouble with your Sony Smart TV remote not working, there are a few things you can do to troubleshoot the problem. First, try replacing the batteries in the remote. If that does not work, make sure that the IR sensor in the remote is working by pointing the TV and Remote at each other and pressing the power button on both. Finally, if all of those solutions fail, you may need to call Sony customer service.

Knowing when your smart tv is ready for an update

Your smart tv is ready for an update when the software update message appears on the screen. This message usually appears after a certain amount of time, and depending on your model, it could appear as soon as within the next day or up to several weeks. To check if your smart tv is eligible for an update, follow these steps: 1. On your smart tv, open the Settings menu. 2. Select System Updates. 3. If the Software Update message appears, your smart tv is eligible for an update and you should proceed with installation. If, however, no message appears and you are not sure if your television is ready for an update, or if you have a different question about updates not covered here, please call Sony Customer Support at 1-888-769-4373 or visit our website for more information:

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How to contact sony customer service about troubleshooting

If you need to contact Sony customer service about troubleshooting your Smart TV, the best way to do so is through their online support portal. Here are a few tips for getting started: 1. Open the Sony support portal at and sign in with your user name and password. 2. Under “My Content”, click on “Troubleshooting Guides”. 3. On the main screen, under “TV”, click on “Smart TVs”. 4. Under “Smart TVs”, click on the name of your TV model to open its detail page. 5. On the detail page, under “About this TV”, click on “Contact Sony”. 6. On the Contact Sony page, enter your TV’s serial number and press Enter. If you’re having trouble connecting to your TV, be sure to provide your network setup information (name and type of router, for example), as well as the IP address of your TV.

Recommended ways to resolve problems

If you’re having problems with your Sony Smart TV, there are several recommended ways to get help. You can access the Sony Support site on the web (, or use the TV’s built-in support features. If you’re using a Sony Smart TV running Android 4.4 or later, you can use the Google Play Store to search for and install the remote control app. This app lets you control your TV using your phone or tablet. After installing the app, open it and sign in using your Sony account. To find your TV’s IP address, go to Settings > Network & Internet > Status >IP Address.

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If you’re using a Sony Smart TV running an earlier version of Android, or if you don’t have a phone or tablet, you can try one of these troubleshooting tips: -connect the TV to an external power source and wait 10 minutes for it to idle before starting the troubleshooting process; -start by checking that all cables are connected properly and nothing is blocking the ports on the TV; -clean any debris or fingerprints from the television screen with a soft cloth;\

What to do if you are still having a problem after doing all of these suggestions

If you are still having a problem after doing all of these suggestions, then it may be time to call Sony support. Here are the numbers for Sony support: 1-800-333-4573 and 877-798-SONY.


When you have a question about your Sony Smart TV, don’t hesitate to call our customer service number. We’re here to help and we’ll answer any questions that you may have. Our helpful team of representatives are available 24/7, so please don’t hesitate to give us a call if you need assistance with your TV.